Policies & terms

By accessing this website or placing an order, you agree to these terms. You confirm that you are at least the age of majority in your jurisdiction (or have permission from a guardian) and that you will use this website lawfully.

• Pricing & availability: Prices, products, and availability may change at any time.
• Order details: You are responsible for providing accurate information (name, address, uploads, etc.).
• Refusal of service: We may refuse or cancel orders suspected of fraud, abuse, or misuse.
• Changes: We may update these terms and site features without notice.

If any part of these terms is found unenforceable, the remaining parts remain in effect.

Our products are created based on your selections and uploaded content. Because each product is made specifically for you, it is not resellable and cannot be returned for preference reasons.

• Uploads: You are responsible for the quality and accuracy of the files/details you submit.
• Outcome: Results depend on the input material (e.g., low-quality images limit results).
• Abuse: We may reject content that is unlawful, offensive, or infringes third-party rights.

Because products are custom-made, all sales are final. We do not offer refunds for:

• Change of mind / no longer wanted
• Personal preference after production
• Incorrect information submitted by the customer
• Low-quality photos/uploads limiting the final result

We will offer a replacement (or a refund at our discretion) only if the item is damaged on arrival or has a clear production error.

• Report window: Contact us within 48 hours of delivery.
• Proof: Provide clear photos of damage/issue and packaging if relevant.
• Resolution: We may replace, re-produce, or refund depending on the issue.

Chargebacks filed without contacting support first may result in account/order restrictions.

• Estimates: Delivery times are estimates and not guaranteed.
• Carrier delays: We are not responsible for delays caused by carriers, customs, weather, or peak seasons.
• Address: You are responsible for entering the correct shipping address.
• Customs: If applicable, customers are responsible for import fees, taxes, or duties.

We collect only information needed to process orders and provide support (such as name, email, shipping address, order details, and uploaded images).

• Purpose: Fulfillment, customer support, payments, and website operations.
• Sharing: Only with trusted providers required for payment, shipping, and analytics.
• No selling: We do not sell your personal information.

We use cookies and similar technologies for core functionality, analytics, and improving performance. You can control cookies in your browser settings. Disabling cookies may affect certain features.

• Site content: Our branding, designs, and content are protected by applicable laws.
• Personal use: Purchases are for personal use only unless agreed in writing.
• Restrictions: No copying, reselling, redistribution, or commercial reuse without permission.

To the fullest extent permitted by law, our liability is limited to the amount paid for the order. We are not liable for indirect or consequential damages.

• We do not guarantee uninterrupted website access.
• We are not responsible for third-party service outages (carriers, payment providers, etc.).
• We are not responsible for issues caused by customer-provided content.

These terms are governed by applicable laws of the jurisdiction where the business is registered. If a dispute occurs, contact support first and we will try to resolve it promptly.

For questions about these terms or policies, contact us through our contact page.

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